Contact
Contact Us
Have a question about a product, your order, or a return? Our team will respond within 24 business hours by email at info@coldestbreeze.com.
Customer Service
Our team assists you with:
- Product advice and compatibility
- Order tracking and delivery (7 to 10 business days)
- Returns and refunds
- Technical questions (installation, orders, smart home)
Warranty & After-Sales Service
All our air coolers are guaranteed for 2 years against any manufacturing defects. In case of a problem, contact us with your order number and we will take care of it.
Returns
Returns must be announced by email before any shipment. We will provide you with the return address and instructions by email. You have 14 days after receipt to change your mind; return shipping costs are the buyer’s responsibility, except for defective products or our error — in which case, the return shipping is on us.