Cancellation and Return Policy

Cancellation & Return Policy

At Coldest Breeze, your satisfaction is our priority. Below you will find our cancellation and return conditions.

Order Cancellation

Once your order has been processed, it can no longer be canceled. Processing usually begins within a few hours of your purchase. For any cancellation requests, please contact our customer service as soon as possible at info@coldestbreeze.com — if the order has not yet been processed, we will take the necessary steps.

If the order has already been shipped, you may refuse it upon delivery or return it to us following our return policy below.

Returning an Item

You have 14 days after receiving your order to request a return, in accordance with European withdrawal rights.

Return Conditions

To be eligible for a refund, the product must:

Be returned in its original condition
Be complete, clean, and undamaged
Be sent back in its original packaging, when possible

Items showing signs of excessive use or damage will not be refunded.

How to Make a Return

To initiate a return, contact our customer service at info@coldestbreeze.com with your order number. Our team will provide you with return instructions as soon as possible.

Refunds

After receiving and inspecting your return, the refund will be processed via the payment method used for the order. Processing may take 5 to 10 business days, depending on your bank.

Return Shipping Costs

Except in cases of our error or defective products, return shipping costs are the responsibility of the customer.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, including photos of the product. We will find a solution promptly.