Contact
Contact us
Have a question about a product, your order, or a return? Our team will respond within 24 business hours by email at info@coldestbreeze.com.
Customer service
Our team can assist you with:
- Product advice and compatibility
- Order and delivery tracking (7 to 10 business days)
- Returns and refunds
- Technical questions (installation, controls, smart home)
Warranty & after-sales service
All our air coolers come with a 2-year warranty against manufacturing defects. If there is a problem, contact us with your order number and we will take care of it.
Returns
Returns must be announced by email before anything is shipped. We will provide the return address and instructions by reply email. You have 14 days after receipt to change your mind. Return shipping costs are the buyer's responsibility, regardless of the amount — no prepaid return label is provided. The only exception is a defective product or an error on our part — in that case, return shipping is at our expense.