Return & Refund Policy
At Coldest Breeze, your satisfaction is our priority. If your order does not fully meet your expectations, you may return it according to the conditions below.
Return Period
You have 14 days from the receipt of your order to request a return or exchange.
Return Conditions
To be eligible for a refund, the product must:
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Be returned in its original condition.
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Be complete, clean, and undamaged.
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Be sent back in its original packaging, when possible.
Items showing signs of excessive use or damage cannot be refunded.
How to Make a Return
To initiate a return, contact our customer service at:
Our team will provide you with return instructions as soon as possible.
Refunds
After receiving and inspecting your return, the refund will be processed using the payment method used for the order.
Refund processing may take 5 to 10 business days, depending on your bank.
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product. We will find a solution quickly.
Return Shipping Costs
Except in cases of our error or defective products, return shipping costs are the responsibility of the customer.
Contact
For any questions regarding a return or refund:
Email: support@coldestbreeze.com