Coldest Breeze Customer Service
Have a question about your order, product, or a return? Our customer service responds within 24 business hours.
Contact Us
support@coldestbreeze.com
Response within 24 business hours (Monday-Friday).
Hours
- Monday-Friday: 9am-6pm (CET)
- Saturday-Sunday: closed
Delivery
Delivery within 7 to 10 business days across Europe (France, Belgium, Netherlands, Germany, and other EU countries).
You will receive an email with a tracking number as soon as your order ships. Free delivery on all orders.
Returns
You have 14 days after receipt to return your order. Return shipping costs are the buyer’s responsibility.
See our full return policy →
Warranty
All our coolers come with a 2-year warranty against manufacturing defects.
Quick FAQ
When will I be delivered?
7 to 10 business days after ordering, anywhere in Europe. You will receive an email with a tracking number.
Can I cancel my order?
Yes, as long as the order has not been shipped. Contact us as soon as possible.
Is the product under warranty?
Yes, 2 years against manufacturing defects.
Is installation complicated?
No, our air coolers work without installation. Plug in, place, and use within 5 minutes.
How can I pay?
CB, Visa, Mastercard, PayPal, Apple Pay, Bancontact, iDEAL, Shop Pay.
Company
MA Assistance — publisher of coldestbreeze.com
KvK: 86559532
Address: De Bosch Kemperstraat 12-1, 6828 SR Arnhem, Netherlands